Key Highlights & Benefits
- Attractive basic salary with uncapped commission. EPF, SOCSO, annual leave, medical benefits included
- No cold-calling or site visits. All customers are incoming enquiries from our online platform
- No shift work. Work on weekdays only
- High growth and career advancement opportunity with flat & open office culture. We practice rewards and recognition
- Gain first-hand experience in an area that impacts everyone’s life – credit & finance while making a positive impact to the society
- Casual dress code with hybrid work arrangement. Modern/cool office, pantry available with free snacks/coffee/tea, office next to MRT (TTDI station)
The Opportunity
We are looking for a Loan Consultant Team Lead to join our team to help grow our microfinancing operations and foster strong relationships with our partners. Since launching our microfinancing solutions by helping the hardworking adults to achieve their dream or address emergency needs, we’ve empowered more than 210K of individuals and businesses with affordable lending options, contributing to our success in earning 5,000 5-star Google reviews. As we expand, we need a driven leader who can help us scale and maintain positive relationships with stakeholders.
We’re looking for someone who has experience in managing a 5-person team, results-driven and has a proven track record of leading the team in driving growth. No finance experience is welcome to apply.
We practice a reward and recognition culture, so you will be properly rewarded for your hard work. You will achieve a high level of job satisfaction amid the company's strong user and solution-focused environment.
If you're a proactive leader with a passion for driving microfinancing services and want to advance your career, let's chat!
What Will You Be Doing
- Team Management: Lead, manage and mentor loan consultants, ensuring high performance and a positive team culture
- Performance Monitoring and Reporting: Develop and monitor key performance indicators for each team member, providing regulator feedback, coaching and support so that the team can achieve the set KPI. Report to Management on a consistent basis and suggest areas of improvement
- Process Improvement: Continuously identify challenges and opportunities, and find ways to improve the company business operation that will help the team to achieve the KPI
- Relationship Management: Cultivate and maintain strong relationships with clients, partners, and stakeholders to optimize processes and drive continuous improvement in the operations
- Cross-Functional Team Collaboration: Work closely with products, loan consultants, credits and marketing to align microfinancing efforts with overall company strategies
Are You The One
- Have experience in customer service, telemarketing, or related fields, with at least 1 year in team management role
- Proven track record of driving team performance, achieving targets, and improving operational efficiency
- Result-oriented, strong business acumen and data-driven decision-making abilities
- Strong communication, and interpersonal skills
- Ability to work under pressure and adapt to changing business needs
- Creative problem-solving skills and a willingness to challenge conventional approaches
- Experience in digital lending platforms or fintech-related environments will be added advantage
If this is what you are looking for, let’s chat
Send us your CV with cover letter to careers@directlending.com.my
and tell us what excite you!